The Flix bus Ride from Tucson to Minneapolis was horrible.
My first bus was 30 minutes late, but that's fine because I was 10 minutes late.
My second bus left on time but the drivers trainer was bitchy. We went through the infamous Sierra Blanca drug checkpoint.
The bus from Dallas to Memphis was 5 hours late so I missed my 4-hour layover in Memphis and had to sleep and the dirty Memphis station.
The bus from Memphis to Chicago was at least clean. Although people's devices died because Greyhound stations don't have adequate charging stations anymore.
The charging station in the Chicago downtown bus station didn't work, so all of my stuff almost died. And the bus from Chicago to Minneapolis canceled 45 minutes before it was supposed to take off.
I reached out to some friends and got some money for a hostel bed. I rescheduled my ticket for the next day. I missed the bus, and later asked for a reimbursement for the night I had to spend in the hostel. Just the first night, before I missed the bus.
Flixbus said that they will not reimburse me for my hostel stay, because I missed the bus. The bus that I missed had nothing to do with the bus that canceled, but they decided that it did.
Greyhound has been bought out by Flixbus (like Megabus), and a lot of these situations that were going on at these Greyhound stations was already a thing and were just left and disrepair for Flixbus to have to resolve. And they haven't totally integrated The company to do a full complete merge between FlixBus and Greyhound bus, so if you book your ticket on FlixBus and you get on a Greyhound you can't call Greyhound customer service because you booked your ticket with FlixBus. But you can still book tickets with Greyhound so you would at least have better access to Greyhound customer service. It's weird how they did that.
I don't have a whole lot of options because Amtrak has been so gutted. I'm not getting on a plane, because I carry some things that are not plane friendly.
Charter bus passengers are being significantly treated like less. The bus stations and buses themselves are also in disrepair, and when something goes wrong we is passengers are the ones who have to cover it. The company doesn't take any accountability for accommodation that was needed for a canceled bus, bus delays that resulted in missed connections, or anything. No accommodation or reimbursement for accommodation, no free ride voucher credit, or anything.
How charter bus customers are treated is a commentary on capitalism and how people who take charter buses are characterized as poor so it's okay to provide us with poor services.
Charter bus passengers need to get to their friends, family, employment, whatever they have going on just like any other passenger of any other method, but we are definitely not treated that way.
And we don't even have options in companies since FlixBus bought out everything. They have a monopoly now.
At the very least, the employees used to be treated well under Greyhound. This round of travels was the first round where I heard a lot of staff and bus drivers threatened to quit or walk right off the job and leave the passenger stranded.
I don't know what we're going to do, but we can't go on like this.
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